ShoreFi provides internet service for boaters at marinas in select locations. For our company to provide this service, a valid email and credit or debit card are required.
You may contact us via phone or through our website to create your account, update contact information, update payment information, or have service questions. When an account is opened, monthly charges will continue to be charged unless we are notified in writing through our customer portal to cancel your contract. We also reserve the right to change fees with a 30-day notice via email.
We utilize a 3rd party Merchant Processing Service to safely secure customer information and your information will never be sold or distributed. We value everyone’s security. If your service is interrupted for more than 1 day, we will issue credits for each day service is unavailable upon request. Credits can take up to 3-5 days for them to appear on your statement. If for any reason, you need to dispute charges, please contact us so we can help resolve any issues. Service is provided in monthly charges, if cancellation is requested prior to 5 days before the next billing cycle, we will gladly cancel your next monthly charge.
Our Payment Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this policy, you should contact us immediately via telephone at 855-746-7334 or via email at SUPPORT@SHOREFI.COM.